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Frequently asked questions
Orders
Why is my order delayed?
Due to an influx of orders, you may experience shipping delays.
What if the item I want is out of stock?
During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!
I have a tracking number, but my order shows no movement. When will I get it?
Don’t be worried if your tracking number says that it has no information yet: it can take at least 48 hours to activate on the carrier’s end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process.
When it is activated, just click the number to track your package’s progress.
Once your order is shipped, you may experience delivery delays. We apologize for the inconvenience and we thank you for your patience and support. If you want more specific information once your order has left our door, please contact the carrier directly.
Why is part of my order missing?
In some cases, it’s faster for us to make part of your order in one facility and complete the second part in another. If you have a split shipment, you should see a letter "A" or "B" at the top of the invoice that comes in your box, which indicates that the second part of your order should be arriving soon afterwards.
If you don’t see an "A" or "B" at the top of the invoice, it is possible that part of your order got missed, and our dedicated Customer Care team will happily replace the missing items.
How do I track my order?
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.
How do I change or cancel my order?
We do not normally accept order cancellations or changes once an order has been processed.
How do I return my order?
Elizabethsfashion wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.
More information on Returns
Why is my credit/debit card not being accepted?
The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.
Can I change my address after my order has been placed?
Reach out to our Customer Care team immediately. We’ll make every effort to change the address information as long as your order has not yet been processed or shipped.
Can I change my payment method after the order is placed?
Unfortunately no. Once you have checked out, we’re not able to change the payment method on the order.
Can I change my email address after the order has been placed?
Unfortunately no. Once you have checked out, we can’t change the email address attached to the order, but please contact our Customer Care team and they’ll be happy to provide you with your order information.
I accidentally entered the wrong apartment number. Can I change it after the order has been placed?
Reach out to our Customer Care team immediately. We’ll make every effort to change the address information as long as your order has not yet been processed or shipped.
I received a package with no sender information. Can you please tell me who sent it?
If you received a gift and do not know who sent it, we’re happy to help. Please reach out to our Customer Care team and provide the order information found on the slip in your box so that we can best assist you.
Why does my USPS tracking number show "Status Not Available" or "Awaiting Carrier Pickup"?
We are so sorry for the confusion here. This a known issue and we are working hard to fix it!
Buy Online, Pick Up In Store
Can I change my preferred store?
Of course! You can change your preferred store by clicking on the store name on the header of the website, or on any product page.
Are there any fees for a pick-up order?
No! There are no fees for a pickup order.
The product I want to pick up isn’t available. What do I do?
On the product page, you can check if other shops have the item in stock by clicking on ‘Check other stores’.so if you can’t find what you’re looking for, check back again soon!
Which products are eligible for pickup?
All products available in-store are eligible for pickup.
How long does it take for an order to be ready?
Your order will be ready for pickup in two hours. Please note, if your order is placed too close to shop closing, or if you place an order on Saturday and the location is closed until Monday, your order may take longer.
How long do I have to pick up my order?
Once you receive an email confirming that your order is ready to be picked up, you have four days to come collect it. After that, the order will be cancelled.
Can someone else pick up my order?
Yes…if you tell us they’re coming. We can explain! When you place your order, we ask that you give us the details of the person who will be coming to get it. They’ll need to provide photo ID when they arrive to ensure the name on the card matches the name on the order.
Why was my order cancelled?
Your order will be cancelled if it has not been collected within four days.
Shipping
Where does Elizabethsfashion ship to?
We ship our packages via UPS, Fedex, USPS or United States Post.
More shipping information
Products
Does Elizabethsfashion offer product samples?
We frequently include product samples when we ship purchased items. Unfortunately we are unable to ship samples separately due to the volume of requests that we receive.
Are your products gluten-free?
Many of our products do not contain gluten, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product’s ingredients list before use.
Are your products nut-free?
Many of our products do not contain nuts, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with nut-containing products. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product’s ingredients list before use.
How should I store my packaging-free products?
We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use any airtight container, a glass jar or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.
Which face mask can I choose for free when I return five black pots for recycling?
Website
Who do I contact if I’m having technical difficulties with the website?
If you are having difficulty placing an order online, or experiencing other problems with the website, contact Customer Care.
I’ve forgotten my password and can’t login to my account – what do I do?
If you have forgotten your password, reset it here. Be sure to enter the email address you used to set up your account.
What happens if one of my subscription items is out of stock?
If an item is out of stock on the day your order is placed, you will receive an email letting you know that the order could not be placed. We will continue trying to place your order every day. After 15 days, if the product is still unavailable, you will receive another email to let you know. If the item is still out of stock after 30 days, we email to let you know that your order was cancelled, but your subscription will remain active and we will place your next order on schedule. If you have any questions about your subscription orders, please contact Customer Care.
What happens if one of my subscription items is discontinued?
If an item is discontinued you will receive an email to let you know that your subscription for that item has been cancelled. You can contact Customer Care if you would like some suggestions for alternate products.
What type of payment method does Elizabethsfashion subscriptions accept?
We accept all major credit cards for Elizabethsfashion subscriptions. Unfortunately, at this time we do not accept PayPal or debit card payments.
Does Elizabethsfashion have gift cards?
Yes! Elizabethsfashion gift cards are available in denominations from $5 to $250 and may be redeemed online, by telephone, or in Elizabethsfashion retail stores.
Gift cards are delivered to the recipient via Ground ($4.00 charge) or Priority ($8.00 charge). For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.
General
Do you offer discount codes or other promotions?
We very rarely have discounts, sales or promotions. But, when we do, we keep them open to all rather than requiring a special code. We have used promo codes in the past, but have no active codes available at the moment. We also have no place to enter a code during our checkout process.
Some of our previous codes have popped up on user-submitted coupon sites. Sadly, we cannot honor expired promotions but we highly recommend signing up for email as the best way to stay up-to-date on any upcoming offers.
Press Inquiries
Members of the media can contact our Public Relations department at [email protected].
Sponsorships, Giveaways and Events
Elizabethsfashion is only able to offer products, gifts or event sponsorship to our current Charitable Giving partners. Our Charitable Giving program supports small grassroots organizations working to reform the root causes of environmental, animal protection and human rights issues. Although we strive to help as many organizations as possible, we currently don’t have the capacity to fund sponsorships, scholarships or personal fundraising initiatives. If you wish to learn more about the organizations we support, please view our funding guidelines and current partners.
Careers
Learn more about working for Elizabethsfashion.
What is Elizabethsfashion‘s mailing address?
Elizabethsfashion 305 N Front St, Wilmington, NC, 28401, United States
